1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through our Shopify-powered store, related pages, forms, checkout, customer support channels, marketing communications and other services connected with Farmilia.

By using our website or purchasing from Farmilia, you acknowledge that you have read and understood how your information is collected, used and disclosed as described in this policy.

2. Personal Information We Collect

Depending on how you interact with Farmilia, we may collect or process the following types of personal information:

• Contact details: name, phone number, email address, billing address and shipping address.
• Order and transaction details: products viewed, products added to cart, items purchased, order history, returns, exchanges, cancellations and payment confirmation details.
• Payment information: payment method details and transaction information processed securely through Shopify and payment service providers. We do not intentionally store complete card details on our own systems.
• Account information: username, login details, preferences, saved addresses and account settings where applicable.
• Communication details: information you provide when contacting us for support, order queries, feedback or complaints.
• Device and usage information: IP address, browser type, device details, pages visited, time spent, interactions with the website, cookie identifiers and similar technical data.
• Marketing preferences: your subscription status, communication preferences, product interests and engagement with our emails, messages or advertisements.

3. How We Collect Information

We may collect information from the following sources:

• Directly from you when you place an order, create an account, fill a form, contact us, subscribe to updates or provide information voluntarily.
• Automatically through our website using cookies, analytics tools, pixels, log files and similar technologies.
• Through Shopify and service providers that help us operate the website, process payments, fulfil orders, arrange shipping, manage analytics or provide customer support.
• From marketing and business partners where permitted by law and based on your interactions with Farmilia or related campaigns.

4. How We Use Your Personal Information

We use your personal information for legitimate business, operational, legal and customer service purposes, including to:

• process, confirm, fulfil and deliver your orders;
• manage payments, invoices, shipping, returns, refunds and exchanges;
• provide customer support and respond to your questions or requests;
• create and manage your account, preferences and order history;
• improve our website, products, shopping experience and customer service;
• send order updates, service messages and important account notifications;
• send marketing communications, offers or product updates where permitted and subject to your communication choices;
• show relevant advertisements or product recommendations;
• detect, prevent and investigate fraud, misuse, security incidents or unlawful activity;
• comply with applicable laws, tax requirements, legal processes and regulatory obligations.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies to remember your preferences, keep items in your cart, understand how customers use the website, improve performance and support marketing or advertising activities.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality, checkout, cart behaviour or your overall shopping experience.

6. How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our store, fulfil orders or comply with legal obligations. This may include:

• Shopify, which hosts and powers our online store and supports checkout, website functionality and commerce tools.
• Payment providers for secure payment processing, payment confirmation and fraud prevention.
• Shipping and logistics partners to deliver your Farmilia orders.
• Technology and service providers for hosting, analytics, customer support, email communication, data management and website operations.
• Marketing and advertising partners where permitted by law and subject to your preferences.
• Legal, tax, regulatory or government authorities where required by law, valid legal process or to protect our rights, customers, business and services.
• Business transfer parties in connection with a merger, restructuring, acquisition, sale of business assets or similar business transaction.

7. Relationship with Shopify

Farmilia is powered by Shopify. Information you provide through our store may be transmitted to and processed by Shopify and its service providers to enable website hosting, checkout, payment processing, analytics, fraud prevention, customer privacy features and other store functionality.

Shopify may also process certain personal information as described in Shopify’s own privacy notices. You can learn more about Shopify’s privacy practices at Shopify Privacy Policy and manage certain privacy choices through Shopify Privacy Portal.

8. Marketing Communications

If you subscribe to marketing updates or otherwise provide consent where required, we may send you emails, messages or promotional updates about Farmilia products, offers, recipes, wellness content or store announcements.

You may opt out of promotional emails by using the unsubscribe option in our emails or by contacting us. Even if you opt out of marketing messages, we may still send non-promotional messages related to your orders, account, transactions or customer service requests.

9. Third-Party Websites and Links

Our website may include links to third-party websites, social media pages, payment pages, logistics tracking pages or other external platforms. We are not responsible for the privacy practices, security, accuracy or content of websites that are not operated by Farmilia.

Please review the privacy policies and terms of those third-party platforms before sharing your information with them.

10. Children’s Privacy

Our website and products are intended for general customers and are not directed at children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and delete such information where required.

11. Security and Retention

We use reasonable technical and organisational measures to help protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, fulfil orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud and enforce our policies. Retention periods may vary depending on the type of information and the reason for which it is collected.

12. Your Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information. These may include:

• Access: request information about the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of personal information where permitted by law.
• Portability: request a copy or transfer of your information in certain circumstances.
• Withdrawal or opt-out: withdraw consent or opt out of certain marketing communications where applicable.
• Grievance or complaint: contact us if you have concerns about how your information is handled.

These rights are not absolute and may be subject to legal, operational, security or verification requirements. To protect your privacy, we may ask you to verify your identity before responding to a request.

13. International Transfers

Because our store is powered by Shopify and may use third-party service providers, your personal information may be processed or stored in countries other than where you live. Where required, such transfers will be handled in accordance with applicable data protection laws and recognised safeguards.

14. Complaints

If you have a complaint about how Farmilia processes your personal information, please contact us using the details below. We will review your concern and respond in accordance with applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements or operational needs. When we update this policy, we will revise the “Last updated” date on this page.

16. Contact Us

For questions about this Privacy Policy, your personal information, or to exercise any applicable privacy rights, you can contact Farmilia at: